WHAT IS EXCLUDED IN A SOLAR INSURE WARRANTY PLAN?

1. Property damage or acts of god. Property damage events are typically covered by either the contractor’s liability insurance or the homeowner’s insurance policy. For instance, events such as fire, theft, rodents, and hail are typically covered under the homeowner’s policy.

2. Removal of panels during a roof repair/replacement would not be covered under the Solar insure warranty.

3. Damage to the home during installation is typically covered under the contractor general liability policy.

4. Issues with electrical wiring, electrical panels, and/or general electrical workmanship and engineering.

DOES SOLAR INSURE WORK WITH THE SAME INSTALLER THAT THE CUSTOMER INITIALLY WORKED IN RESPONDING TO A CLAIM?

Solar Insure will generally work with the initial installer. However, if the installer is no longer in business or able to perform the repair work then SolarInsure will choose a reputable installer in the local area to complete the RMA process.

DOES SOLAR INSURE COVER THE INITIAL DIAGNOSIS VISIT?

• We cover the labor to replace defective solar components. Labor rates are dependent on geographic regions.
• We also cover the initial truck roll and diagnosis if there is a manufacturer defect and an RMA is issued.
• If there is no defective part or a roof penetration issue, then the call and the labor are not covered. Most contractors use the inverter diagnosis tool to verify panel/inverter issues. If not, we cover the initial truck roll and the labor if there is truly a defective part.

DOES SOLAR INSURE WORK WITH THE SAME INSTALLER THAT THE CUSTOMER INITIALLY WORKED IN RESPONDING TO A CLAIM?

Solar Insure will generally work with the initial installer. However, if the installer is no longer in business or able to perform the repair work then SolarInsure will choose a reputable installer in the local area to complete the RMA process.

DOES SOLAR INSURE COVER THE INITIAL DIAGNOSIS VISIT?

• We also cover the initial truck roll and diagnosis if there is a manufacturer defect and an RMA is issued.
• If there is no defective part or a roof penetration issue, then the call and the labor are not covered. Most contractors use the inverter diagnosis tool to verify panel/inverter issues. If not, we cover the initial truck roll and the labor if there is truly a defective part.

CAN WE GET A DETAILED DESCRIPTION OF THE CUSTOMER EXPERIENCE?

Step 1: Homeowner purchases our warranty
Step 2: Homeowner begins to have problems with their system 
Step 3: Homeowner contacts Installer
Step 4: Installer services system
Step 5: Installer sends an invoice to Solar Insure
Step 6: Installer should expect payout in 4-7 days

HOW DO WE INTERACT WITH HOMEOWNERS ONCE THEIR SOLAR PANELS ARE INSTALLED?

We normally do not interact with them directly. If an issue is found we contact the initial installer and work with the service team to help resolve the issue. We never sell customer data to 3rd parties and we do not attempt to sell products directly to the homeowner without our partner’s involvement.

WHAT SERVICE DOES SOLAR INSURE PROVIDE?

We have a 5-star customer support line to answer any questions from homeowners and contractors alike. We provide third-party backed insurance to homeowners in case the manufacturer becomes insolvent. If the manufacturer does become insolvent we take on the responsibility of product claims.

DOES THE COVERAGE INCLUDE THE LABOR TO REMOVE THE DEFECTIVE PANEL OR INSTALL THE NEW PANEL?

Yes, our product covers the labor to replace defective solar components. Labor rates are dependent on geographic regions.

GENERALLY, DO YOU MAKE AN EFFORT TO MATCH THE SOLAR PANEL BEING REPLACED WHEN A WARRANTY CLAIM IS MADE?

We make every effort to match the original part make and model. If the panel manufacturer is no longer in business we make every effort to find something similar in look/size. We also store a batch of our high-volume products offsite as an additional backup.

IS THERE A DEDUCTIBLE THE CLIENT MUST PAY IN THE EVENT THEY FILE A CLAIM?

No, at this time there is no deductible on our extended warranty plan. Please review your policy for further information about deductible requirements.