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Frequently Asked Questions
For Providers
Warranty Coverage
30-Year Warranty coverage includes solar panels, inverters, roof penetration, and labor. Roof penetration is defined as resealing and reflashing issues within 3 inches of the solar system roof penetration.
20-Year Warranty Coverage encompasses labor, parts, and remedy as it relates to battery malfunction.
For detailed information or to discuss specific situations, please contact our office.
- Property damage or acts of God such as property damage, fire, theft, rodents, and/or hail
- These events are typically covered by either the contractor’s liability insurance or the homeowner’s insurance policy.
- Damage to the home during installation
- Damage to your property or home during installation is typically covered under the contractor general liability policy.
- Removal of panels during a roof repair/replacement
- Issues with electrical wiring, electrical panels, and/or general electrical workmanship and engineering.
- Should you have any questions related to property damage, acts of God, or damage during installation, connect directly with your contractor or your insurance carrier.
We work with specific manufacturers that have met our stringent criteria. Please visit our Approved Vendor List (AVL) here.
Yes, the labor to remove and replace defective solar panel is covered, with labor rates varying based on geographic regions.
Certified Provider
Claims
All warranties should be submitted through the Daybreak platform, located here. Please contact your account manager for additional information about access to our platform, bulk uploads, and best practices
We require the following to process the warranty: Name, Address, Email, Phone, System Size, Manufacturer Name, Model Number, Number of Panels. Systems must be registered through Daybreak to be eligible for warranty coverage and claims payout.
Please contact your account management team if you are interested in bulk uploads.