The Claims Process
Fast, Straightforward Claims
Submit a warranty claim in minutes. Covered claims are paid within 4–7 business days
—no hidden fees, and no delays holding up your service or cash flow.
How It Works
Processing Claims
If a customer with a Solar Insure warranty is experiencing an issue, resolve it and submit a claim. Covered claims are processed quickly—so you can get paid without delays, and your customer gets taken care of headache free.
Issue Reported
Customer contacts the solar installer directly to report an issue.
Repair Completed
Solar Installers will diagnose, troubleshoot, and repair reported issues.
Submit a Claim
Solar Installers can log in to Daybreak or use our online form to submit a claim
Good Service Pays
Claims are reviewed quickly, and covered repairs are paid out to the solar installer.
Claims Coverage
Coverage at a Glance
SI-30 includes three warranty options—SI-30 Solar, SI-30 Battery, and SI-30 Total for residential, plus SI-Commercial for commercial properties. Here’s a clear snapshot of what’s covered so you know exactly what to expect.
Covered
✔ 30 year coverage
✔ Solar panels ● Defects and mechanical failure
✔ Inverters and optimizers
✔ Racking and mounting hardware
✔ Parts and labor ● $0 on covered repairs
✔ One battery replacement ● SI-30 Total & SI-30 Battery only
✔ Resealing and reflashing ● Within 3" of hardware, Residential Only
✔ Manufacturer default protection ● Even if manufacturer closes
Not Covered
– Weather & Natural Events ● Check with homeowner's insurance
– Panel removal for roof work
– Wi-Fi cellular connectivity kits
– System changes or misuse
– Workmanship or installation issues
Not sure if something is covered? Start with your installer. They’ll help diagnose the issue and handle the claims process with Solar Insure. If your installer isn’t available, you can contact Solar Insure directly and we'll be happy to help.
Submitting a Claim
Before submitting a claim please be sure to have ready the following information:
- Itemized Invoice Including Repairs
- Manufacturer Labor Reimbursement
- Description of work performed
- Inverter Log
- Before/After Photos
- Service Report
Provider Feedback
Our experience has been all positive. We have found it works best to process Solar Insure claims for our customers. Once the project is completed, I ask our accounting department to create an invoice for the work completed, then simply go to the SolarInsure claims portal and initiate the claim. Usually pretty quickly. I'll get an email confirming the claim and asking me to attach the invoice. Once the invoice is sent, that's it! The whole process takes about 5-10 minutes and no hassle.
Scott H., Rooftop Solar